NEXUS// QUANTUM INDUSTRIES

NEXUS SUPPORT TERMINAL

Keep the universe
running.

Troubleshooting, save recovery, and direct help for NEXUS // Quantum Industries.

CHECK COMMON FIXESEMAIL SUPPORT
SUPPORT NODEONLINE
Response
3–5 business days
Platform
Windows / Steam
Service
Technical support
BEFORE TRANSMISSIONExport your saveRecord the game versionCapture the exact errorNever send passwords

FIRST RESPONSE

Common fixes

Try these before changing or resetting any progress.

01

The game will not launch

  1. Restart Steam and launch NEXUS from your Library.
  2. Open Properties → Installed Files → Verify integrity of game files.
  3. Install pending Windows and Microsoft Edge WebView2 updates, then restart Windows.
02

The interface looks wrong

  1. Close and reopen the game before changing your save.
  2. Check Windows display scaling and try 1920×1080 or larger.
  3. Temporarily disable overlays if buttons or hover states do not respond.
03

Audio is missing

  1. Check the music and sound controls in the game’s Settings panel.
  2. Confirm NEXUS is not muted in the Windows Volume Mixer.
  3. Reconnect the active audio device, then restart the game.
04

An achievement did not unlock

  1. Keep Steam running and online while playing.
  2. Reopen the game once so Steam can reconcile achievement state.
  3. Do not reset your save. Send a report if it remains locked.
RECOVERY BUFFER

PROTECT YOUR PROGRESS

Save recovery

NEXUS autosaves every five seconds and mirrors the desktop save for Steam Cloud. Before troubleshooting, open Settings and use Export Save.

WINDOWS SAVE LOCATION%APPDATA%\[NEXUS APPLICATION DATA]\nexus-save.jsonOpen %APPDATA% and search for nexus-save.json. A previous valid save may exist beside it as nexus-save.json.bak.
  • Do not reset while diagnosing missing progress.
  • Keep both the current save and .bak file.
  • Attach a save only if support requests it.

INCIDENT TRANSMISSION

Report a bug

A precise report is the fastest route to a useful answer.

Include these details

  • Game build and Windows version
  • What happened and what you expected
  • Reliable reproduction steps
  • A screenshot or short video
EMAIL BUG REPORTnexusquantumindustries@gmail.comOpens a prepared report in your email app.
BUG-REPORT.TXT
Subject: [NEXUS Support] Short description

Game version/build:
Windows version:
What happened:
What you expected:
Steps to reproduce:
How often it happens:

Attachments: screenshots or a short video
Save file: attach only if requested by support